Working With Us: Client Engagement Standards
Guiding Principles: Our Commitment to You and Your Financial Journey
We aim to provide you with high-quality, halal financial planning and investment management. We plan on building a long-lasting relationship with you, and every successful relationship starts with setting clear expectations.
Please read the below tenets by which we operate our firm, and what we expect from you as our client.
Azzad Tenets:
I. Our financial planning process is ongoing and involves goal setting, cash flow planning, risk management, investment management, charitable planning, tax planning, and estate planning.
II. Good communication is critical for a mutually beneficial relationship.
III. A terrific plan requires a time commitment from you and us.
IV. We believe in a disciplined investment approach based on long-term asset allocation. We do not believe it is possible to time or predict market movements.
V. We enjoy working with friendly people who appreciate the actual value of our services.
VI. We believe fees should be highly transparent. Your fees pay for all continuing planning services, including investment management. We receive no compensation from any party other than you.
What We Deliver:
- We look at various aspects of your life to create an ongoing financial plan that fits your goals, Islamic values, and resources, as well as maximizes your opportunities.
- We manage your accounts within our Islamic investment philosophy and process.
- We assist you along the way with the “heavy lifting” process of implementing your plan. Then we monitor your plan regularly to make certain that all parts stay relevant and updated.
- We are compensated by you only. Our fees are transparent, and we do not accept commissions or referral fees from any third-party.
- We keep all your information confidential, safe, and secure. We employ advanced security features and protocols to protect your data.
- We strive to return your phone call within one business day and email within two business days. We will inform you of any deviations from this policy. In addition, we are highly flexible in both the timing of when we are available and methods of communication to make meeting participation convenient for you.
- We will review your investment plan, financial plan, conduct proactive tax planning and review other types of planning, as applicable, at least once a year. Our support staff will assist you with implementing the various components of your plan throughout the year.
- We commit to always doing our best on your behalf. We are proud to serve in a fiduciary capacity for you. We love what we do and take great pride in doing the best job possible.
What We Expect from You:
I. We expect that our clients are willing and ready to participate in our financial planning process on a continual basis. Each part of the process is interdependent and requires information or participation. Our clients delegate the implementation and monitoring of their plan to our Azzad Asset Management team and collaborate with us before making decisions about their finances and investments to ensure we’re able to give them the most thorough advice possible. Part of being an active participant in your plan includes:
- Timely response and communication.
- Providing documentation and data to our team in a timely manner.
- Communicating via e-mail and teh client portal, and receiving documents there, as well.
- Keeping appointments and communicating if schedules change.
II. Our clients understand and align with our investment philosophy and process. Diversification, asset allocation, and a long-term focus are keys to sound investing. Chasing returns or following “tips” are actions that do not align with our philosophy. We encourage questions to develop comfort and trust with the delegation of investment functions.
III. Open communication is key. If ever there comes a time where the relationship becomes mutually unenjoyable, forced, or uncomfortable – we hope that we will be able to offer one another candid feedback and reevaluate the relationship if it’s necessary.
